Getting Started
How do I create an account?
Click "Get Started" in the top navigation, fill in your username, email, and password. Your account is created instantly — no verification email required for standard accounts.
What payment methods do you accept?
We accept Bitcoin (BTC), Ethereum (ETH), USDT (TRC20/ERC20), Litecoin, and 20+ other cryptocurrencies via Cryptomus. All transactions are non-reversible once confirmed on the blockchain.
Is it safe to buy here?
Yes. All payments are processed by Cryptomus, a trusted crypto payment gateway. Your personal data is protected with industry-standard encryption, and we never store payment details.
Orders & Delivery
How quickly are orders delivered?
Delivery is instant — the moment your crypto payment is confirmed on the blockchain (usually 1–10 minutes), your order status is updated to "Delivered" and your subscription credentials are available in your dashboard.
Why is my order still "Verifying Payment"?
Blockchain confirmations take time. Bitcoin typically takes 10–30 minutes, USDT/ETH takes 1–5 minutes. If your order has been "Verifying" for more than 1 hour, please open a support ticket.
How do I view my order details?
Sign in and navigate to My Orders → click any order to see the full detail page with status, items purchased, and delivery information.
Can I order multiple products?
Yes! Add multiple products to your cart and check out in one transaction. Each product will appear as a separate line item in your order.
Subscriptions
Are these official subscriptions?
The subscriptions we sell are legitimate accounts and licenses sourced from authorized resellers. They work identically to accounts purchased directly.
What happens when my subscription expires?
You will need to place a new order to renew. We recommend ordering a few days before expiry. We do not auto-renew subscriptions — you are always in control.
Can I use the subscription on multiple devices?
This depends on the specific product — each product listing includes usage limits. For example, Netflix Premium accounts support 4 simultaneous streams.
Payments & Refunds
Can I get a refund?
We offer a 30-day satisfaction guarantee. If your subscription credentials do not work and our support team cannot resolve the issue within 24 hours, you are eligible for a full refund or replacement. Refunds are issued in cryptocurrency.
I sent the wrong amount — what happens?
If you paid less than the required amount, your order will be flagged as "wrong_amount" and will not be processed. Contact support immediately with your order reference and transaction hash.
My crypto transaction is confirmed but order is not updated?
Please allow up to 30 minutes for webhook processing. If still not updated after that, contact support with your order reference and the blockchain transaction ID.
Account & Security
I forgot my password. How do I reset it?
Click "Forgot password?" on the login page. You'll receive a reset link at your registered email address. If you no longer have access to that email, contact support.
How do I delete my account?
Go to Account Settings → Account Info tab → click "Request Account Deletion" to submit a support ticket. Our team will process the deletion within 48 hours.
Is my data sold to third parties?
Never. We do not sell, rent, or share your personal data. Your information is used solely to manage your account and process orders. Read our Privacy Policy for full details.
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Still have questions?
Our support team is online 7 days a week. Open a ticket and we'll get back to you within a few hours.